Last Updated : 12/7/2023
Please take time to read our Terms & Conditions carefully as they affect your rights and liabilities under the law
Orders placed for collection must be paid for at the counter by cash or by card (with the card-holder present). Payments over the telephone will not be accepted.
Placing an delivery order tack shop only
Ordering is easy, phone 01474 872970. To guarantee delivery by Friday orders must be placed by 4pm Tuesday.
Descriptions, prices and product information
Items in our shop are shown as accurately as possible. Despite this, slight variations in colour and appearance may occur due to technical limitations. We take great care to reproduce product descriptions and specifications provided by manufacturers accurately, but errors may occur. We will not be responsible for any errors or omissions. If there is anything which is unclear, or if you wish to obtain further information, please contact us on 01474 872970
All prices are expressed inclusive of any VAT payable (where applicable). Prices do not include the cost of delivery or any other services.
We reserve the right, however, to change prices at any time without notice to you. Every effort is made to ensure that prices shown are accurate at the time you place your orde, provided that your order has not already been delivered.
Eligibility to purchase
To be eligible to purchase goods from HF & JH GLOVER under English law, you must. (a) have cash, credit card or debit card acceptable to us in your name and (b) stipulate a delivery address within the UK and within our delivery area (which may vary according to the goods ordered); (c) and give your real name, address, phone number, email address and any other details requested.
We cannot sell knives or any other sharp products which includes such items as scissors and DIY kits that include bladed tools to you if you are under the age of 18 years.
We reserve the right to decline a new customer registration or suspend your Account at any time and at our sole discretion.
Availability
We try our best to ensure that we are always in stock. If a product is out of stock if for any reason beyond our reasonable control, we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged/refunded for that product. Some items are not held in stock and these therefore will have a longer delivery time.
To ensure availability of all our products, customers may be limited to a maximum number of the same product, this quantity may vary dependant on product availability.
Payments and acceptance
Payment can be made using cash, credit card or debit card. We are able to accept Visa, Visa Electron, MasterCard, JCB and Maestro. although we reserve the right to vary these from time to time without notice.
Delivery to your home, business & yard tack shop only
Delivery to your home may incur a charge as detailed in our 'Delivery Information' section. The delivery charge is charged on your total order, if your order is made up of a mixture of small/medium sized products you will incur a ‘standard delivery' charge but if you include a large item your delivery charge will be at the higher price.
A signature may sometimes be required at delivery. By placing an order you are authorising us to accept signature from another person at the same address on your behalf if you need to sign for a product and you are not present at the time of delivery.
For some products that do not require a signature at delivery you may be able to give instructions explaining if and where you would like the product to be left if no one is present at the time of delivery, such as with a neighbour.
Ownership of a product will not pass to you until we have delivered the product to you (either directly, or by leaving it in a safe place or with a neighbour or where you have signed for it when using the In Store Collection option). This is when the contract between you and us will be deemed to have concluded. Once a product is delivered, responsibility for risk of damage to or loss of the product passes to you.
We also use third party delivery companies which may, at their discretion, leave a product in a safe place if no one is present at the time of delivery. In these circumstances the delivery company will put a card through your letter box explaining where the product has been left.
Should your order include a large item it is your responsibility to ensure you check access to your premises before placing your order. as we will not be held responsible for any costs associated with this.
Failure to collect an Item ordered under the In Store Collection option
Where you have chosen the In Store Collection option, if you fail to collect your item within 14 calendar days of being notified that the items have arrived in store, then your order will be cancelled and we will reserve the right to levy an administration charge in respect of storage and re-stocking costs which will be automatically deducted from the refundable amount. Further details of the non-collection charge is detailed in the Delivery Information section.
For non damaged or non faulty goods purchased
You can take your unused product with the receipt which you used to buy the goods. We will refund the purchase price of the returned items or exchange for another item if you prefer.
When your goods are delivered please check that the order is complete and not damaged. In the event that your order is visibly damaged, do not accept the order and enter on the delivery note "Damaged" along with a brief description of how or where the item is damaged.
If you have accepted the goods and subsequently discover that they are faulty/mis-described or parts are missing, you are entitled to a refund, replacement or repair. Where a replacement/repair is not possible e.g. because the product/parts no longer exist then a refund will be offered.
You have 28 calendar days from the date of receipt to return your goods to us for a full refund including where appropriate a refund of your delivery charge. In this case do not use the goods and inform us as soon as possible following the date of receipt describing the problem in as much detail as possible.
If you have collected your item you have 28 calendar days from the date of receipt to return your goods including where appropriate a refund of your collection charge.
Please retain all original packaging. Please note that for courier companies to accept liability for damage caused in transit we must inform them of any damage within 24 hours of delivery. Therefore, you should inform us as soon as possible following delivery of the goods. Any claims made after this time but within 5 days will be subject to our discretion and thereafter any such claims may be considered unreasonable.
Some products are provided with a manufacturers 12 month warranty, however if a fault is caused by misuse, negligence or accident then it may not be covered by the manufacturers warranty and therefore any repair will be chargeable. If you decide to proceed with the repair you must confirm your acceptance to us within 28 calendar days. If the items have been sent back to us or our agents for repair and, you do not confirm acceptance of costs then the item will be sent back to you not repaired and a charge may be payable.
Refund Policy
If you are entitled to a refund, on damaged, faulty or mis-described.Please note refunds can take 7-10 days to appear in your bank or credit card account.
Vouchers issued may be subject to other terms and conditions of use which may include, amongst other things.
Glovers Quality Meat voucher can only be used in the Butchers Shop.
Tack Shop voucher can only be used in the tack shop
All vouchers have an expiry date. After the expiry date we reserve the right to withdraw or cancel any of our vouchers at any time, either as a whole or for specific goods. If this happens, then the vouchers may not be used for any orders placed after the date of withdrawal or cancellation where fraud or illegal misuse is suspected.
All vouchers are, and will remain at all times, the property of HF & JH GLOVER and are not transferable or for resale.
No voucher may be copied, reproduced, published or distributed directly or indirectly in any form for use by anyone other than the original recipient.
In using a voucher you warrant that you are the duly authorised recipient of it. If you redeem or attempt to redeem a Voucher to which you are not entitled you may be committing a civil or criminal offence.
If we believe that any voucher is being misused illegally or where fraud is suspected, we reserve the right to withdraw or cancel an HF & JH GLOVER voucher and take any further action as we deem appropriate.
You will have no claim against us in respect of such rejection or cancellation of a voucher.
We shall not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any voucher or any failure or inability of a customer to use a voucher for any reason.
General
If we are in breach of these HF & JH GLOVER Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
The above statement shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury. Our liability to you in connection with any order will not exceed the total price charged for the items.
You may not transfer any of your rights under these HF & JH GLOVER Product Terms & Conditions to any other person. We may transfer our rights under these HF & JH GLOVER Product Terms & Conditions to another business where we reasonably believe your rights will not be affected.
If you breach these HF & JH GLOVER Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these HF & JH GLOVER Product Terms & Conditions.
We shall not be responsible for any breach of these HF & JH GLOVER Product Terms & Conditions caused by circumstances beyond our reasonable control. Except as expressly set out in these HF & JH GLOVER Terms & Conditions, all use of your personal information will be made in accordance with our Privacy Policy.
These HF & JH GLOVER Product Terms & Conditions are subject to English law and the exclusive jurisdiction of the English courts.
Submitting Customer Reviews (Online Only)
You may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information (together referred to as "Customer Reviews"), as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. HF & JH GLOVER reserves the right (but not the obligation) to remove or edit any Customer Reviews to make them suitable for publication.
If you do post a Customer Review, and unless otherwise indicated by HF & JH GLOVER, you
You represent and warrant that you own or otherwise control all of the rights to the Customer Review that you post; that, as at the date that the Customer Review is submitted to HF & JH GLOVER: (i) the Customer Review is accurate; (ii) use of the Customer Review you supply does not breach any applicable HF & JH GLOVER policies or guidelines and will not cause injury to any person or entity. You agree to indemnify HF & JH GLOVER for all claims brought by a third party against HF & JH GLOVER arising out of or in connection with a breach of any of these warranties.
Customer Reviews will be moderated and stored by a third party. The only information shared with the third party is that which you submit in your review (e.g. nickname, rating, review, location).
Company Info
HF & JH GLOVER
Hartley Bottom Farm
Hartley Bottom Road
Longfield
Kent
DA3 8LJ
VAT registration: 203 2865 90