Last Updated : 20th June 2011
Please take time to read our Terms
& Conditions carefully as they affect your rights and liabilities under the
law
Placing an order
Ordering is easy phone 01474 872970 to garentee delivery by Friday orders must
be placed by 4pm Wednesday.
Descriptions, prices and
product information
Items in our shop are shown as accurately as possible. Despite this, slight
variations in colour and appearance may occur due to technical limitations. We
take great care to reproduce product descriptions and specifications provided
by manufacturers accurately, but errors may occur. We will not be responsible
for any errors or omissions. If there is anything which is unclear, or if you
wish to obtain further information, please contact us on 01474 872970
All prices are expressed inclusive
of any VAT payable (where applicable). Prices do not include the cost of
delivery or any other services.
We reserve the right, however, to
change prices at any time without notice to you. Every effort is made to ensure
that prices shown are accurate at the time you place your order. Provided that
your order has not already been delivered.
Eligibility to purchase
To be eligible to purchase goods from HF & JH GLOVER under English law, you
must. (a) have cash, credit card or debit card
acceptable to us in your name and (b) stipulate a delivery address within the
UK and within our delivery area (which may vary according to the goods
ordered); (c) and give your real name, address, phone number, email address and
any other details requested.
We cannot sell knives or any other
sharp products which includes such items as scissors and DIY kits that include
bladed tools to you if you are under the age of 18 years.
We reserve the right to decline a
new customer registration or suspend your Account at any time and at our sole
discretion.
Availability
We try our best to ensure that we are always in stock. If a product is out of
stock If, for any reason beyond our reasonable control, we are unable to supply
a particular product, we will not be liable to you except to ensure that you
are not charged /refunded for that product. Some items are not held in stock
and these therefore will have a longer delivery time.
To ensure availability of all our
products, customers may be limited to a maximum number of the same product,
this quantity may vary dependant on product availability.
Payments and acceptance
Payment can be made using cash, credit card or debit card. We are able to
accept MasterCard,
Visa,
Maestro, Delta, Solo, Visa Electron although we reserve the right to vary these
from time to time without notice.
If you purchase a product on the
phone or online you will be charged for that product when you order.
Delivery to your home,
business & yard
Delivery to your home may incur a charge as detailed in our 'Delivery
Information' section. The delivery charge is charged on your total order, if
your order is made up of a mixture of small/medium sized products you will
incur a ‘standard delivery’ charge but if you include a large item your
delivery charge will be at the higher price.
A signature may sometimes be
required at delivery. By placing an order you are authorising us to accept
signature from another person at the same address on your behalf if you need to
sign for a product and you are not present at the time of delivery.
For some products that do not
require a signature at delivery you may be able to give instructions explaining
if and where you would like the product to be left if no one is present at the
time of delivery, such as with a neighbour.
Ownership of a product will not pass
to you until we have delivered the product to you (either directly, or by
leaving it in a safe place or with a neighbour or where you have signed for it
when using the In Store Collection
option). This is when the contract between you and us will be deemed to have
concluded. Once a product is delivered, responsibility for risk of damage to or
loss of the product passes to you.
We also use third party delivery companies
which may, at their discretion, leave a product in a safe place if no one is
present at the time of delivery. In these circumstances the delivery company
will put a card through your letter box explaining where the product has been
left.
Should your order include a large
item it is your responsibility to ensure you check access to your premises
before placing your order. as we will not be held responsible for any costs
associated with this.
Failure to collect an
Item ordered under the In Store Collection option
Where you have chosen the In Store
Collection option, if you fail to collect your item within 14
calendar days of being notified that the items have arrived in store, then your
order will be cancelled and we will reserve the right to levy an administration
charge in respect of storage and re-stocking costs which will be automatically
deducted from the refundable amount. Further details of the non-collection
charge is detailed in the Delivery Information section.
For non damaged or non
faulty goods purchased on
you can take your unused
product with the receipt and the Debit /
Credit card which you used to buy the goods. We will refund the purchase price
of the returned items or exchange for another item if you prefer.
When your goods are delivered please check that the order is complete and not
damaged. In the event that your order is visibly damaged, do not accept the
order and enter on the delivery note "Damaged" along with a brief
description of how or where the item is damaged.
If you have accepted the Goods and
subsequently discover that they are faulty/mis-described or parts are missing,
you are entitled to a refund, replacement or repair. Where a replacement/repair
is not possible e.g. because the product/parts no longer exist then a refund
will be offered.
You have 28 calendar days from the
date of receipt to return your goods to us for a full refund including where
appropriate a refund of your delivery charge. In this case do not use the Goods
and inform us as soon as possible following the date of receipt describing the
problem in as much detail as possible.
If you have collected your item you
have 28 calendar days from the date of receipt to return your goods including
where appropriate a refund of your collection charge.
Please retain all original
packaging. Please note that for courier companies to accept liability for
damage caused in transit we must inform them of any damage within 24 hours of
delivery. Therefore, you should inform us as soon as possible following
delivery of the Goods. Any claims made after this time but within 5 days will
be subject to our discretion and thereafter any such claims may be considered
unreasonable.
Some products are provided with a
manufacturers 12 month warranty, however if a fault is caused by misuse,
negligence or accident then it may not be covered by the manufacturers warranty
and therefore any repair will be chargeable. If you decide to proceed with the
repair you must confirm your acceptance to us within 28 calendar days. If the
items have been sent back to us or our agents for repair and, you do not
confirm acceptance of costs then the item will be sent back to you not repaired
and a charge may be payable.
Refund Policy
If you are entitled to a refund, on damaged, faulty or mis-described.Please
note refunds can take 7-10 days to appear in your bank or credit card account.
Voucher issued may be subject to other terms
and conditions of use which may include, amongst other things,
Glovers Quailty Meat voucher can
onley be used in the Butchers Shop.
Tack Shop voucher can onley be
used in the tack shop
All Vouchers have an expiry date.
After the expiry date.
We reserve the right to withdraw or cancel any of our Vouchers at any time,
either as a whole or for specific goods. If this happens, then the Vouchers may
not be used for any orders placed after the date of withdrawal or cancellation
where fraud or illegal misuse is suspected.
All Vouchers are, and will remain at all times, the property of HF & JH
GLOVER and are not transferable or for resale.
No Voucher may be copied,
reproduced, published or distributed directly or indirectly in any form for use
by anyone other than the original recipient.
In using a Voucher you warrant that
you are the duly authorised recipient of it. If you redeem or attempt to redeem
a Voucher to which you are not entitled you may be committing a civil or
criminal offence.
If we believe that any Voucher is
being misused illegally or where fraud is suspected, we reserve the right to
withdraw or cancel an HF & JH GLOVER Voucher and take any further action as
we deem appropriate.
You will have no claim against us in
respect of such rejection or cancellation of a Voucher.
We shall not be liable to any
customer or household for any financial loss arising out of the cancellation or
withdrawal of any Voucher or any failure or inability of a customer to use a
Voucher for any reason.
General
If we are in breach of these HF & JH GLOVER Terms & Conditions, we will
only be responsible for any losses that you suffer as a result to the extent
that they are a foreseeable consequence to both of us at the time you make the
relevant order. Our products are for personal use only and our liability shall
not in any event include business losses such as lost data, lost profits or
business interruption.
The above statement shall not limit
or affect our liability resulting from any products sold being found to be
unsafe or if something we do negligently causes death or personal injury. Our
liability to you in connection with any order will not exceed the total price
charged for the items.
You may not transfer any of your
rights under these HF & JH GLOVER Product Terms & Conditions to any
other person. We may transfer our rights under these HF & JH GLOVER Product
Terms & Conditions to another business where we reasonably believe your
rights will not be affected.
If you breach these HF & JH
GLOVER Product Terms & Conditions and we choose to ignore this, we will still
be entitled to use our rights and remedies at a later date or in any other
situation where you breach these HF & JH GLOVER Product Terms &
Conditions.
We shall not be responsible for any
breach of these HF & JH GLOVER Product Terms & Conditions caused by
circumstances beyond our reasonable control. Except as expressly set out in
these HF & JH GLOVER Terms & Conditions, all use of your personal
information will be made in accordance with our Privacy Policy.
These HF & JH GLOVER Product
Terms & Conditions are subject to English law and the exclusive
jurisdiction of the English courts.
Submitting Customer
Reviews (Online Only)
You may post reviews, comments and other content; send communications; and
submit suggestions, ideas, comments, questions, or other information (together
referred to as "Customer Reviews"), as long as the content is not
illegal, obscene, abusive, threatening, defamatory, invasive of privacy,
infringing of intellectual property rights, or otherwise injurious to third
parties, or objectionable and does not consist of or contain software viruses,
political campaigning, commercial solicitation, chain letters, mass mailings,
or any form of "spam." You may not use a false e-mail address,
impersonate any person or entity, or otherwise mislead as to the origin of any
content. HF & JH GLOVER reserves the right (but not the obligation) to
remove or edit any Customer Reviews to make them suitable for publication.
If you do post a Customer Review, and unless otherwise indicated by HF & JH
GLOVER, you
You represent and warrant that you
own or otherwise control all of the rights to the Customer Review that you
post; that, as at the date that the Customer Review is submitted to HF & JH
GLOVER: (i) the Customer Review is accurate; (ii) use of the Customer Review
you supply does not breach any applicable HF & JH GLOVER policies or
guidelines and will not cause injury to any person or entity. You agree to
indemnify HF & JH GLOVER for all claims brought by a third party against HF
& JH GLOVER arising out of or in connection with a breach of any of these
warranties.
Customer Reviews will be moderated and stored by a third party. The only
information shared with the third party is that which you submit in your review
(e.g. nickname, rating, review, location).
Company
Info
HF & JH GLOVER
Hartley Bottom Farm
Hartley Bottom Road
Longfield
Kent
DA3 8LJ
VAT registration: 203 2865
90